Subscriber Retention Calculator

Calculate subscriber retention, churn rate, unsubscribe pressure, net growth, and replacement subscribers needed.

Calculate subscriber retention, churn, unsubscribe pressure, and the new subscribers needed to replace list losses.

Advanced inputsinactive losses and time period

What this means

Retention is 98.00% and churn is 2.00%. Net subscriber change is 410.

Retention rate

Excellent

98.00%

Subscribers kept from the starting list.

Churn rate

2.00%

Lost subscribers divided by starting subscribers.

Monthly churn rate

2.00%

Churn normalized by the number of months in the period.

Lost subscribers

240

Total unsubscribes and other subscriber losses.

Net growth

Growing

410

New subscribers minus lost subscribers.

Ending subscribers

12,410

Subscribers at the end of the period.

Replacement needed

240

New subscribers needed just to offset churn.

Understand whether the list is healthy

This calculator helps newsletter and email operators separate acquisition from retention. Add starting subscribers, new subscribers, unsubscribes, and other losses to see churn, retention, and net growth.

Use it when monthly subscriber growth looks good but the list still feels harder to grow than expected.

Subscriber retention formulas

  • Lost subscribers = unsubscribes + other losses
  • Retention rate = retained subscribers / starting subscribers
  • Churn rate = lost subscribers / starting subscribers
  • Net growth = new subscribers - lost subscribers
  • Ending subscribers = starting + new - lost subscribers

Related calculator tools

FAQ

Common questions about retention, churn, and unsubscribes.

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